Delivery Information
Do I get a tracking number?
Yes, all our shipping methods include tracking numbers.
You can track your parcel from here: http://www.parceltrack.co.za
What is the cost to ship products?
To view the cost of a shipment please click on the "Estimate shipping and taxes" link inside the shoshopping card. The shopping card link is on the top bar of the website.
What shipping methods are available?
We ship via South African postal services, speed services and courier services
- Postal services are the cheapest and include insured and not insured options. Postal services normally take about 5 working days.This time exclude things like strikes, weekends and public holidays. The postal services 90% of the time takes 5 working days and in may cases even less time. Full tracking services via their website or telephone is available
- Speed services are available only for packages less than 1kg. Speed services take 2-3 working days. This time exclude things like strikes, weekends and public holidays. The postal services 90% of the time takes 5 working days and in may cases even less time. Full tracking services via their website or telephone is available. This is a counter to counter service - you need to go to the post office to collect your package.
- Courier services is a 1-2 day shipping service. Packages are delivered to your door. A physical address is required for this service.
How does insurance of product shipping work?
If you choose an insured shipping option we fully insure your total cost if package gets lost in the post. If you choose the uninsured postage option you take responsibility if your package get lost.
How will I know when you shipped my order?
We will send you an e-mail with your tracking number as soon as we posted your product,
My tracking number does not work!
Please allow at least 24 -48 hours from receiving your tracking number. The post office sometimes take that long before having your tracking number on the tracking system. In some cases it can take even longer. It however does not mean the package is not already on its way or stuck.
On the tracking web site it shows that by package is at my post office but they did not send me a collection slip yet.
Just take your tracking number to your post office you do not need to wait for the collection slip.
International orders allowed, what about import duties and taxes? I am not based in South Africa, can you still ship to me?
Yes we do. The only way we do international orders are via the "own courier" service. It is easy to do, just get in contact with your local international courier company (DHL, FEDEX, UPS etc.) to arrange for pick-up (see question below), you pay courier fees, taxes and import duties directly to them. We can only release package once payment is fully received.
Most countries do not have import duties on electronic components but your countries VAT (tax) will apply.
Can I send my own courier?
Yes you can.
Can I collect?
Yes, see collection preceduresss